presentation!!!

Good morning:

My name is Georgina Gonzalez, to study the career of Business in the ESCA of Santo Tomas.

I´m currently working at the General Director of Procedures in the PROFECO, here I am in charge of:

First making available to consumers its seven basic rights such as:

1. Right to information (this must be timely, complete, clear and truthful).
2. The right to choose (no one can pressure them or make conditions for purchasing).
3. Right not to be discriminated (can not refuse a product or service, for our race, sex, religion).
4. Right to protection (if suppliers do not comply with what they promise is the consumer who will respect their rights).
5. Right to education (in terms of consumption).
6. The right to safety and quality (goods and services must comply with rules and regulations on safety and quality, should include instructions with the necessary warnings and clearly explain their use).
7. Right to compensation (if suppliers do not comply with what they promise is entitled to compensation).

Then supporting the supplier:
1. ensuring that the goods or services provided sufficient information for election.
2. Encouraging a culture of quality.

and finally provide detailed advice to consumers and suppliers to know their rights and obligations.

This is just one part of the functions carried out by PROFECO. The Procuraduria Federal del Consumidor or by their acronyms PROFECO, is the institution responsible for promoting and protecting consumer rights, ensuring fairness and legal certainty in relations between suppliers and consumers.

And this structured as follows: (the structure and graph send you e-mail)

As you can see all areas of PROFECO are linked to each other like pieces of the puzzle, to work together to achieve corporate goals, such as

Protect and promote consumer rights.
Encouraging consumer culture smart.
Seek legal certainty in consumer relations.
Efficient organizational performance.

This last is the most important, that reaching organizational effectiveness, achieved their objectives more easily.

The prophecy has strategies and goals, which change each year, and provides indicators, which allow the study of the achievements of the institution.

These graphs contain data until December 2007. In the first graph shows the verification visits of commercial behaviour of suppliers of goods and services, and its compliance with NOM's, for this indicator is using the formula of number of verification visits to suppliers; target to is to reach 72,000 visits in the year, reaching until December of 2007, 118.7% of its programmed target, this result is due to work on weekends.


In the second graphic figures are presented in pesos of the amounts of complaints resolved with respect to those presented; formula applied is the amount of complaints made about those submitted, the goal was to reach out to solve 72% of those submitted. The total amount of complaints is 74761321.14 seventy-four billion seven hundred and sixty-one thousand three hundred and twenty-one and fourteen point is reached 95.3% of this solution gives a total of complaints resolved 51301582.90 fifty-one billion three hundred and one thousand five hundred and eighty-three point ninety; this is because the one of the dossiers of complaints was less than the complaint resolved.

With this information displayed in graphical can see that PROFECO achieves its objectives through its strategies.

This information also serves to ensure the future and be an effective institution in promoting a culture of consumption and intelligent in law enforcement.

If you have doubts, questions, suggestions or require further information regarding counseling, conciliation and you can go to the delegation prophecy nearest you, or call us at 55-68-87-22 or if you want to send us an email to: asesoria@profeco.gob.mx.

That’s all now and Thank you for your attention