My Diary Seven!!!

In may 9, I'm made the writing exam, only this activity, because I'm ausent the last tuesday and the next two days the teacher had a meeting.

presentation!!!

Good morning:

My name is Georgina Gonzalez, to study the career of Business in the ESCA of Santo Tomas.

I´m currently working at the General Director of Procedures in the PROFECO, here I am in charge of:

First making available to consumers its seven basic rights such as:

1. Right to information (this must be timely, complete, clear and truthful).
2. The right to choose (no one can pressure them or make conditions for purchasing).
3. Right not to be discriminated (can not refuse a product or service, for our race, sex, religion).
4. Right to protection (if suppliers do not comply with what they promise is the consumer who will respect their rights).
5. Right to education (in terms of consumption).
6. The right to safety and quality (goods and services must comply with rules and regulations on safety and quality, should include instructions with the necessary warnings and clearly explain their use).
7. Right to compensation (if suppliers do not comply with what they promise is entitled to compensation).

Then supporting the supplier:
1. ensuring that the goods or services provided sufficient information for election.
2. Encouraging a culture of quality.

and finally provide detailed advice to consumers and suppliers to know their rights and obligations.

This is just one part of the functions carried out by PROFECO. The Procuraduria Federal del Consumidor or by their acronyms PROFECO, is the institution responsible for promoting and protecting consumer rights, ensuring fairness and legal certainty in relations between suppliers and consumers.

And this structured as follows: (the structure and graph send you e-mail)

As you can see all areas of PROFECO are linked to each other like pieces of the puzzle, to work together to achieve corporate goals, such as

Protect and promote consumer rights.
Encouraging consumer culture smart.
Seek legal certainty in consumer relations.
Efficient organizational performance.

This last is the most important, that reaching organizational effectiveness, achieved their objectives more easily.

The prophecy has strategies and goals, which change each year, and provides indicators, which allow the study of the achievements of the institution.

These graphs contain data until December 2007. In the first graph shows the verification visits of commercial behaviour of suppliers of goods and services, and its compliance with NOM's, for this indicator is using the formula of number of verification visits to suppliers; target to is to reach 72,000 visits in the year, reaching until December of 2007, 118.7% of its programmed target, this result is due to work on weekends.


In the second graphic figures are presented in pesos of the amounts of complaints resolved with respect to those presented; formula applied is the amount of complaints made about those submitted, the goal was to reach out to solve 72% of those submitted. The total amount of complaints is 74761321.14 seventy-four billion seven hundred and sixty-one thousand three hundred and twenty-one and fourteen point is reached 95.3% of this solution gives a total of complaints resolved 51301582.90 fifty-one billion three hundred and one thousand five hundred and eighty-three point ninety; this is because the one of the dossiers of complaints was less than the complaint resolved.

With this information displayed in graphical can see that PROFECO achieves its objectives through its strategies.

This information also serves to ensure the future and be an effective institution in promoting a culture of consumption and intelligent in law enforcement.

If you have doubts, questions, suggestions or require further information regarding counseling, conciliation and you can go to the delegation prophecy nearest you, or call us at 55-68-87-22 or if you want to send us an email to: asesoria@profeco.gob.mx.

That’s all now and Thank you for your attention

my diary six!!!

In this three days saw the examples about the BEC exam, the parts of the BEC are speaking, listening, writing and reading, each one has date of application, and the dates are the reading at may 19, the writing at may 29, listening at may 20 and speaking at may 21 and 22.

The speaking test is the most laborious, because in this exam apply the vocabulary, structures, and the terms, learned in three years, but Teacher Brenda us to helped very much to present this exam, and I thanks.

She explain us, the structure of the sentence, the time of verb, the diferents about this times.

In the last class she show us the example about speaking test, and saw the interview is very incredible, but she say me "can us", and I think will be difficult, but Studying and persevering, I can do it!!!!!!!

my diary five!!!

In this days before the exams, view the parts of the BEC exams, that is the exam in this department.
The teacher talked about this exam, and as answer, this exam is important and view the examples about this.

my diary four!!!

In the unit 14, saw the logistics; passives voice, and active voice.

We did the exercise in the book, for example:

• the inventory control and smart tag technology; put the words in the correct groups; (run out of, keep count, broadcast, antennas, microchips, empty shelves,etc.).



• the compound nouns; in this part matched the words with partnerships;(after-sales----benefits, returned goods----service,etc.).



• word-building; in this part, completed the table (distribute(verb)--distribution(noun), excite(verb)--excitement(noun), combine(verb)--combination(noun)).

And Dealing with question; for example: doesn´t know the answer, knows the answer but doesn't want to tell the truth, and knows the answer but finds the question inappropriate.

finally dealing with difficult questions requires answers that:

• buy time



• have been carefully prepared to make a good impression



• repeat positive messages to avoid direct answers



• avoid answering by asking another question.

That's all in this week...

my diary three!!!

In unit 13, the comunnication, we saw the coping with infloglut, reported speech, in carring skills: summarising, and :

• the correspondence; noun:writing, receiving and answering.


• information technology; noun: transmiting data by electronics


• means.mobile;noun: wireless telephone; synonym=cel telephone.


• overload;noun: an excessive quantity of something.


• prioritase: verb priority


• process; verb: to deal with information or documents.


• product recall; noun: situation whwre a defctive product is withdrawn from the market and returned to the manufacturer.


• test messaging; noun: a system which allows short text messages to be communication by telephone.


• white-collar; employees who work in offices, realated words.


• spin; to present factd in such a way that they appear favorable to a particular point of new collocation.


• ower welming; too large to cope with.


• culprit: person guity of a crime.


• junkie; addict.


• outscrip: to go beyond.


• direct speech: use:"around the quotation".


• report speech; note changes in tenses, pronouns, punctuation and word order.

And we saw the rules for write:

• capitalize.


• punctuation rules.


• clause and phrase.


• independent clause.


• dependent clause.


• punctuation at the clause.


• canpound sentences.


• complex sentence.


• punctuation to link 2 independent clauses.


• punctuation not used to link.


• using commas.

We saw too, the advantages or desadvantages of the forms of communication; and finally negative effects of infloglut and strategies for coping, words of each one their.

e-mail

FROM: Mr. ROBINSON
TO:BILL B.
SENT: 2 APRIL 2008 19:20
SUBJECT: REQUEST FOR MONDAY TASK

DEAR: Mr. ROBINSON

Do not worry, I can charge of date of the next meeting. I send the date of the meeting, before Sunday.
The new assistant is efficient, I can not complain, arrives early, has everything in order and do not need to be told you have to do it, before she does.
At the moment I do not want to give increases to any of my group, thanks, but when called upon to do so I know I will. At the moment is everything, and if I have any doubt I will get it by mail.

yours sincerely
Bill B.
manager of human resources