my diary four!!!

In the unit 14, saw the logistics; passives voice, and active voice.

We did the exercise in the book, for example:

• the inventory control and smart tag technology; put the words in the correct groups; (run out of, keep count, broadcast, antennas, microchips, empty shelves,etc.).



• the compound nouns; in this part matched the words with partnerships;(after-sales----benefits, returned goods----service,etc.).



• word-building; in this part, completed the table (distribute(verb)--distribution(noun), excite(verb)--excitement(noun), combine(verb)--combination(noun)).

And Dealing with question; for example: doesn´t know the answer, knows the answer but doesn't want to tell the truth, and knows the answer but finds the question inappropriate.

finally dealing with difficult questions requires answers that:

• buy time



• have been carefully prepared to make a good impression



• repeat positive messages to avoid direct answers



• avoid answering by asking another question.

That's all in this week...